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Frequently asked questions

We offer various delivery options to cater to your specific needs. Our same-day delivery service ensures prompt delivery within the Hyannis area. For deliveries outside the immediate area, we provide next-day delivery. Contact our customer support for specific timeframes based on your location.

What areas do you serve?

Drive Route proudly serves Hyannis, Massachusetts, and the surrounding areas. Our delivery network extends to Barnstable County. Please reach out to us for more details on specific service areas.

Do you offer insurance for packages?

Yes, we provide insurance coverage for packages to protect against unforeseen events. Our comprehensive insurance options offer peace of mind, and our customer support team can provide further details regarding coverage and terms.

What are your packaging guidelines?

We recommend using secure and durable packaging to ensure the safe transportation of your items. Sturdy boxes, proper cushioning, and appropriate labeling are essential. If you have fragile or delicate items, please let us know, and we will take extra care in handling and packaging them.

What types of items do you deliver?

Drive Route delivers a wide range of items, including documents, parcels, packages, and commercial goods. However, certain items are subject to legal restrictions or safety considerations. Please contact us for specific information on any item you wish to send.

Can I track my package?

Yes, we provide a convenient and user-friendly tracking system. Once your package is in transit, you can track its progress in real-time. We will provide you with a tracking number and instructions on how to monitor the status of your delivery.

What happens if my package is lost or damaged during transit?

While we take every precaution to ensure the safe delivery of your packages, unforeseen circumstances can occur. In the rare event of loss or damage, please contact our customer support immediately. We will initiate an investigation and work with you to resolve the issue to your satisfaction.

What are your customer support hours?

Our customer support team is available 6:30am – 5:00pm Mon- Sat. And Email support on sun 24/7 We are here to assist you with any questions, concerns, or updates regarding your deliveries. Don’t hesitate to reach out to us—we are committed to providing exceptional customer service.

How can I request a quote?

Requesting a quote is simple! You can visit our website and fill out the booking form, providing the necessary details about your delivery requirements. Alternatively, you can contact our customer support directly via phone or email, and they will be happy to assist you with a personalized quote.

Do you offer special services for businesses or e-commerce sellers?

Absolutely! Drive Route understands the unique needs of businesses and e-commerce sellers. We offer tailored solutions such as bulk deliveries, regular schedules, and specialized handling options. Contact our business services team to discuss your specific requirements and explore how we can support your business needs.

If you have any other questions or need further assistance, please don't hesitate to contact our customer support team. We are here to provide reliable courier solutions and ensure a smooth and satisfactory delivery experience for you.